If you have five minutes, you might be interested in watching my video interview on the role that the Human Resources function can play in contributing to process improvement.
Summary: Should your HR department play a greater role in leading process change? Most definitely, says consultant and researcher Brad Power. People are critical in sustaining strategy and process improvements, he argues, and that’s where human resource departments can really play a greater role. In this PEX Network video interview Power explains the role he envisages HR playing in process improvement and discusses companies that are effectively involving their HR departments in achieving sustainable culture and process change.
Examples: IBM, Lowes, Virginia Mason, ThedaCare