Synopsis: IT can make business processes much more efficient, and lock in process improvements. Yet IT can also limit speed and flexibility. I see three ways an IT organization can be highly responsive to managers who must make process changes: 1. Have a highly-collaborative working relationship with process improvement leaders, and adopt their techniques. 2. Prioritize IT resources to be able to make process changes quickly. 3. Build an IT infrastructure that makes changes easy and turns over control to line managers.
Examples: CSX uses “Lean Techniques” to help IT, Morningstar prioritizes IT resources for rapid response, IBM returns control of system changes to users.
Question: What ways have you seen IT groups become more responsive to business process changes?